Senior Issue Resolution Officer

Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice – present in Pakistan, Bangladesh,
Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the
pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2
million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics
to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer
experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free
Daraz is owned by Alibaba Group Holding Limited.
For further expansion, we seek a highly motivated and talented individual for the post of:
Senior Issue Resolution Officer


0 Working closely with support functions such as Marketing, Operations, Content, & Customer Service to ensure a

smooth flow of operations and fulfillment of targets and KPls on a timely manner.

0 Handle all the vendor’s complaints.

0 Responsible for seller performance.

0 Training Sellers on the process.

0 GCE Advance Level / Sales/ Business or an equivalent professional qualification

0 Having 1 – 2 years of relevant (Complaint Management) work experience in the industry

0 Performing other duties as assigned or required

0 Entrepreneurial mentality and the ability to work independently

0 Strong abilities to function well in a fast-paced work environment

0 Hunger for success, highly energetic and charismatic personality

0 Good knowledge of the retail E-commerce ecosystem in Sri Lanka

0 Should be able to work Colombo 07 and Kelaniya

o Fluency in English, Sinhala & Tamil (tri-Iingual) is an added advantage

0 The opportunity to become part of a highly professional and dynamic team engaging in superior systems from a

0 global leader in E-commerce

0 Unique experience & training in an entrepreneurial & International environment

0 Attractive remuneration, medical insurance and other benefits

0 Opportunities for professional & personal growth as our longer-term objective is to train the next generation of

leaders for our future internet ventures
If you feel ready to take up the challenge, please forward your resume along with a recent photograph and details of
two non-related referees to hirindearaka with the post applied for mentioned in the subject line.

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