Customer Service Assoccciate

TEC H N O LOGY
WE CARE MORE.WE DELIVER MORE
IVA TECHNOLOGY
BAM BALAPITIYA.
MOUNT LAVINIA.
Email: jobs@ivatechnology.com
Web: www.ivatechnology.com
Who are we
0 IVA Technology is leading Small business management solution provider with clients all across
Sri Lanka, Australia and New Zealand. IVA Technology develops a business system hosted in the
cloud delivered through intuitive web-based applications. We provide a creative and innovative
environment with honest, professional and focused individuals. Become part of our friendly
team and contribute your skills and ideas to help us grow.
Primary Responsibility
0 Handle Customer Inquiries while identifying & escalating Priority Issues.
0 Obtain and evaluate all relevant information to handle product and service inquiries.
0 Ability to handle social media sites.
0 Contact Customers and gather information/ deals.
We’re looking for
0 Minimum 1-year experience in above role. (preferable if it’s related to the Finance Sector)
0 Smart, energetic and an outgoing personality with exceptional public relation and customer
handling skills.
0 Should have excellent communication Skills in English and Sinhala. Tamil would be added
advantage.
0 Basic IT literacy skills (Ms Office Packages)
If you meet the above prerequisites, please forward your application to jobs@ivatechnology.com

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